Avaya 3304 인증 덤프

IT인증자격증은 국제적으로 승인받는 자격증이기에 많이 취득해두시면 취업이나 승진이나 이직이나 모두 편해집니다. 다른 사람이 없는 자격증을 내가 가지고 있다는것은 실력을 증명해주는 수단입니다. Avaya인증 3304시험은 널리 승인받는 자격증의 시험과목입니다. Avaya인증 3304덤프로Avaya인증 3304시험공부를 하시면 시험패스 난이도가 낮아지고 자격증 취득율이 높이 올라갑니다.자격증을 많이 취득하여 취업이나 승진의 문을 두드려 보시면 빈틈없이 닫힌 문도 활짝 열릴것입니다.

우리 ITExamDump에서는 최고이자 최신의Avaya 인증3304덤프자료를 제공 함으로 여러분을 도와Avaya 인증3304인증자격증을 쉽게 취득할 수 있게 해드립니다.만약 아직도Avaya 인증3304시험패스를 위하여 고군분투하고 있다면 바로 우리 ITExamDump를 선택함으로 여러분의 고민을 날려버릴수 있습니다.

시험 번호/코드: 3304

시험 이름: Avaya (Avaya Call Center Elite Implementation and Maintenance Exam )

Avaya인증 3304시험을 등록했는데 마땅한 공부자료가 없어 고민중이시라면ITExamDump의Avaya인증 3304덤프를 추천해드립니다. ITExamDump의Avaya인증 3304덤프는 거의 모든 시험문제를 커버하고 있어 시험패스율이 100%입니다. ITExamDump제품을 선택하시면 어려운 시험공부도 한결 가벼워집니다.

ITExamDump는 IT인증자격증시험에 대비한 덤프공부가이드를 제공해드리는 사이트인데 여러분의 자격증 취득의 꿈을 이루어드릴수 있습니다. Avaya인증 3304시험을 등록하신 분들은 바로ITExamDump의Avaya인증 3304덤프를 데려가 주세요. 단기간에 시험패스의 기적을 가져다드리는것을 약속합니다.

3304 덤프무료샘플다운로드하기: http://www.itexamdump.com/3304.html

NO.1 What provides built-in real and historical reporting capabilities for the call center, including reports for
Splits/Skill, Agents, Vector Directory Numbers (VDNs) and trunk groups?
A. VvStats
B. Service level maximize (SLM)
C. Basic Call management System (BCMS)
D. Automated Number Identification (ANI)
Answer: C

Avaya   3304   3304 dumps   3304덤프

NO.2 A supervisor wants to endure that a specified group of agents logout at a specified time during the work
week.
How can this be accomplished?
A. with After Call Work (ACW) Agent Considered Idle
B. with Forced Agent Logout Time
C. with Interruptible Aux Notification Timer (sec)
D. with Maximum Time Agent in ACW before logout (sec)
Answer: B

Avaya   3304자료   3304   3304인증   3304   3304

NO.3 A supervisor would like to have their agents automatically log out at a specific time.
Which administration form is used to configure this functionality?
A. Hunt Group Form
B. Agent LoginID Form
C. Feature-Related System-Parameters Form
D. Station Form
Answer: B

Avaya자격증   3304최신덤프   3304 pdf

NO.4 Which three monitor commands are available with Basic Call Management System (BCMS)? (Choose
three)
A. Monitor bcms agent
B. Monitor bcms skill
C. Monitor bcms split
D. Monitor bcms system
E. Monitor bcms vector
Answer: B,C,D

Avaya   3304자격증   3304

NO.5 While configuring the Service Observing feature, which three forms should be configured and/or
verified?
A. System Parameters
B. Class of Service
C. Feature-Related System Parameters
D. Class of restriction
E. Station
Answer: C,D,E

Avaya   3304   3304   3304

NO.6 A call center operations manager wants agents to manually enter a code to identify the reason for being
in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?
A. Call Work Codes
B. Authorization Codes
C. Reason Codes
D. AUX State Codes
Answer: C

Avaya   3304시험문제   3304 pdf   3304자격증

NO.7 A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II volumes or
agent staffing levels change abruptly?
A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation
Answer: D

Avaya최신덤프   3304최신덤프   3304자료   3304 pdf   3304최신덤프

NO.8 Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A. It enablesrouting of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.
Answer: B,E

Avaya덤프   3304   3304자격증

NO.9 Which three statements about circular hunt groups are true? (Choose three) A. The next call to the hunt
group is offered to the next station in the members list in a round robin fashion, starting with the first
administered station.
B. The call distribution is dependent of how long stations have been idle.
C. The call distribution is independent of how long stations have been idle.
D. The next tall to the hunt group will be routed to the next agent (station) if the previous agent did not
answer the last call.
E. The next call to the hunt-group will be routed to the same agent (station) if that agent did not answer
the last call.
Answer: A,C,D

Avaya dumps   3304기출문제   3304   3304 pdf   3304자료

NO.10 What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call Center
Elite.? (Choose three.)
A. Service Level Maximize
B. Advocate
C. Hunt Group
D. Call Management System (CMS)
E. Agent Selection (EAS)
Answer: A,B,E

Avaya   3304   3304 pdf   3304

ITExamDump에서 제공해드리는 Avaya인증 3304덤프는 가장 출중한Avaya인증 3304시험전 공부자료입니다. 덤프품질은 수많은 IT인사들로부터 검증받았습니다. Avaya인증 3304덤프뿐만아니라 ITExamDump에서는 모든 IT인증시험에 대비한 덤프를 제공해드립니다. IT인증자격증을 취득하려는 분들은ITExamDump에 관심을 가져보세요. 구매의향이 있으시면 할인도 가능합니다. 고득점으로 패스하시면 지인분들께 추천도 해주실거죠?